Privacy Policy

Privacy Policy

Introduction

Welcome to https://panel-beating.collision-talk.com (hereafter referred to as “Panel Beating” or “we”). We are dedicated to maintaining a transparent and secure online environment for our users, ensuring their privacy is respected at all times. This Privacy Policy outlines how we handle the personal information of our visitors and users, adhering to stringent data protection standards set by various global regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Privacy Act (CPA), Colorado, USA
  • Utah’s Privacy Act (UCPA), Utah, USA
  • Connecticut’s ConnectiCT Data Privacy Act (CTDPA), Connecticut, USA
  • Virginia’s Consumer Data Protection Act (VCDPA), Virginia, USA
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to:

  • Our official website at https://panel-beating.collision-talk.com
  • Any applications or services offered through the aforementioned website
  • Interactions between users and our platform, whether through web browsing, app usage, or direct communication

Please note that this policy does not extend to third-party websites, apps, or services accessible via external links on our site. These entities have their own privacy practices, governed by separate policies.

Processing Activities

This policy outlines the ways in which Panel Beating processes personal data when:

  • Users engage with our applications and services as authorized users
  • Visitors access our websites linked to this Privacy Policy
  • Individuals subscribe to receive communications from us, including newsletters, emails, calls, or text messages (SMS)

Personal Data Collection

We collect various categories of personal information for different purposes. These include:

Account Information:

  • User names and passwords
  • Contact details (email, phone number)
  • Address for shipping and billing

Payment Information:

  • Credit/debit card numbers
  • Expiring card dates
  • Card security codes
  • Billing addresses

Financial Information:

  • Transaction history
  • Payment method information
  • Invoicing details

Purchase Information:

  • Order details (products, quantities, prices)
  • Shopping behavior and preferences
  • Delivery and return records

Mobile Device Identifiers:

  • Unique device identifiers (UDIDs or similar)
  • Location data from mobile devices

Location Data:

  • GPS coordinates
  • IP addresses
  • Information from cookies and browser fingerprints

Feedback and Reviews:

  • User ratings, reviews, comments, and responses
  • Suggestions for improvements

Social Media Information:

  • Profile information when users log in or share content through social media platforms
  • Interactions with our content on social media (likes, shares)

Product Information:

  • Preferences, product interactions, and browsing behavior
  • Personalized recommendations

We gather this data through various means, including direct user input, tracking technologies (like cookies), log files, analytics tools, and third-party service providers.

Cookies

Cookies are small text files stored on your browser when you visit our website. We use cookies to enhance your online experience and for analytical purposes:

Strictly Necessary Cookies:

These cookies are essential for the basic functionality of our site, ensuring secure access and enabling certain features.

Preference Cookies:

They remember user preferences, such as language settings or display options, to provide a personalized experience.

Analytics Cookies:

Used by analytics tools (e.g., Google Analytics) to collect aggregated data about website usage, including traffic sources, page views, and bounce rates. This helps us understand how users engage with our site for improvement purposes.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

We retain personal data only for as long as necessary or required by law. The specific retention periods vary based on the type of data and its purpose:

  • Financial records: 7 years (or longer where required by tax laws)
  • Order history: 10 years (for product warranty claims)
  • Communications: Until you unsubscribe
  • Account information: As long as your account remains active

Once the retention period expires or when data is no longer needed, we securely delete or anonymize it from our systems.

Security Measures

Panel Beating has implemented robust security protocols to safeguard personal data:

  • Encryption: We use encryption for data at rest and in transit to protect against unauthorized access.
  • Secure Third-Party Processing: Some of our services are provided by trusted third parties, who also adhere to strict security standards.
  • Access Controls: Our systems have access controls to ensure that only authorized personnel can access sensitive information.

Children’s Privacy

We do not intentionally collect or process personal data from children under the age of 18. If we discover that a child has provided us with such information, we will take steps to delete it and inform the child’s parents or legal guardians.

Your Rights (Data Subject Rights)

Depending on your location, you have specific rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your data where there is no legitimate reason for retaining it.
  • Restriction: Limit our processing of your data under certain circumstances.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Be free from biased treatment based on your exercise of rights.

To exercise any of these rights or to file an appeal/complaint regarding our data handling practices, please contact our privacy team using the details provided in the ‘Contact Information’ section.

Changes to Policy

Panel Beating reserves the right to update this Privacy Policy at any time. We will notify users of significant changes through our website and/or by email. Please review this policy periodically for any revisions.

Contact Information

For all privacy-related inquiries, feedback, or data requests:

Email: [email protected]

Mailing Address: [Panel Beating Privacy Team, [Your Address]]

We are committed to addressing your concerns and ensuring a transparent and secure experience with our services.